Elevate Your Career: Unilever is Hiring a Foods Customer Service Specialist in Dubai
Are you prepared to accelerate your professional journey with one of the most prestigious consumer goods companies on the planet? An exceptional new opportunity has emerged at Unilever for the position of Foods Customer Service Specialist. Located in the thriving business hub of Dubai, United Arab Emirates, this full-time role offers ambitious professionals a chance to immerse themselves in a high-speed, dynamic supply chain environment. By joining Unilever, you contribute to a global legacy that impacts the lives of 3.4 billion people every single day.
If you possess a proven track record in customer service, supply planning, and complex stakeholder management, this could be the pivotal career move you have been seeking.
The Unilever Vision
Unilever is a global powerhouse, operating in more than 190 countries with a robust portfolio of household brands. At its core, the company is driven by a singular, powerful purpose: to make sustainable living commonplace. Employees are not just staff; they are empowered change-makers working within an inclusive, collaborative, and flexible culture. Unilever prides itself on its commitment to diversity, equity, and inclusion, actively encouraging talent from all backgrounds to bring their unique perspectives to the table.
Role Purpose & Key Responsibilities
The Foods Customer Service Specialist serves as a strategic linchpin within a sophisticated supply network. Your primary objective is to spearhead customer service operations, focusing on meticulous shipment planning, financial forecasting, and the continuous availability of stock across various distribution centers.
To achieve best-in-class supplier performance, the successful candidate will handle a wide array of critical responsibilities:
- Strategic Planning: Managing primary shipment planning and forward forecasting for both Volume and Gross Sales Value (GSV).
- Operational Excellence: Monitoring weekly, monthly, and annual shipment plans while validating "CAN-Do" planning and promotional forecasts.
- Financial Integration: Supporting financial volume submissions during S&OP (Sales and Operations Planning) cycles.
- Risk Management: Leading proactive discussions to mitigate supply chain risks and ensuring seamless coordination between logistics, finance, and deployment teams.
- Data Oversight: Managing end-to-end reporting to provide stakeholder visibility and monitoring forecast accuracy against shipment performance.
Qualifications & Leadership Expectations
Unilever is looking for candidates who blend technical proficiency with leadership maturity. At a minimum, you should have three years of experience in Customer Service or Planning, preferably within the FMCG (Fast-Moving Consumer Goods) or supply chain sectors. Strong analytical skills and the ability to navigate complex technical systems are essential.
Beyond technical skills, Unilever values specific leadership behaviors:
- Personal Mastery: Maintaining high standards and remaining resilient under pressure.
- Agility: A constant hunger for learning and the ability to adapt to a changing market.
- Consumer Love: A relentless focus on delivering superior value to the end customer.
Why Join the Dubai Team?
Choosing a career at Unilever means more than just a paycheck. It offers global exposure within a multinational framework, unparalleled career growth opportunities in operations, and a competitive compensation package. Moreover, you will be part of a corporate culture that prioritizes sustainability and employee well-being.
How to Apply
If you are ready to take the next step, update your CV to highlight measurable achievements and specific experience in supply chain forecasting. Visit the official Unilever careers portal
to submit your application. Early applications are highly encouraged to ensure you are considered for shortlisting.
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