Sales Support Agent – Courier Express at Emirates SkyCargo
Emirates SkyCargo, a global leader in air logistics, is currently seeking a dedicated and experienced Sales Support Agent – Courier Express to join its dynamic team in Dubai, United Arab Emirates. This role is a vital link in the Emirates Group’s logistical chain, requiring a unique blend of financial precision, operational knowledge, and top-tier customer service.
If you are an air cargo professional looking to elevate your career within a world-class organization, this position offers the perfect platform. The application window is open until January 9, 2026.
Role Overview
The Sales Support Agent is responsible for ensuring the seamless onboarding of new account holders and maintaining the integrity of the billing process. You will serve as a primary point of contact for commercial support, ensuring that all freight charges, optional service fees, and tariffs are applied accurately and in compliance with international regulations. This role is central to maintaining both the financial health of the department and the high level of trust Emirates SkyCargo shares with its global clientele.
Key Responsibilities
The successful candidate will manage a diverse portfolio of tasks aimed at operational excellence:
- Financial & Billing Integrity: You will reconcile daily cash and card collections, including import and export sales. This includes billing ULD pivot weight charges and tracking optional service fees like ATA trucking and relabelling.
- Stakeholder Coordination: Work closely with EK Revenue Accounts to manage Air Waybill (AWB) stock and ensure timely releases to agents.
- Quality Control: Address AWB verification discrepancies through weekly audits and manage the recovery of unauthorized waivers or refunds.
- Customer Support: Manage the commercial support mailbox to resolve billing disputes and cargo queries efficiently.
- System Management: Utilize SkyConnect and SkyChain to raise manual CCAs, service recovery cases, and waivers for management approval.
Qualifications and Requirements
Emirates SkyCargo is looking for a solution-oriented professional who can navigate the complexities of modern air freight. Candidates should possess:
- Experience: A minimum of 3 years in the air cargo industry, ideally in a leadership or senior support capacity.
- Technical Knowledge: Deep understanding of IATA/FIATA regulations, Air Cargo Tariffs, and the specific rules governing import/export operations.
- Systems Proficiency: High competence in MS Office (Excel, Word, PowerPoint) and familiarity with SkyCargo-specific systems.
- Communication: Exceptional verbal and written communication skills to handle international stakeholders and complex disputes.
Why Join Emirates in Dubai?
Working for the Emirates Group in Dubai offers more than just a job; it offers a lifestyle. Chosen candidates will benefit from:
- Tax-Free Income: Enjoy a competitive salary in one of the world's most vibrant financial hubs.
- Travel Perks: Access to exclusive industry travel benefits, including discounted flights and hotel stays across the globe.
- Global Exposure: Work within a multicultural environment that promotes career growth and professional development.
How to Apply
Ready to take the next step? Interested professionals should submit their applications via the official Emirates Group Careers portal. Ensure your application is completed before the deadline on January 9, 2026.
Final Checklist Before You Hit "Apply":
- Quantify your experience: Mention the volume of AWBs or the size of the accounts you’ve managed.
- Keywords: Ensure "Tariffs," "Reconciliation," "CCA," and "IATA" appear in your CV.
- Deadline: It is currently January 9, 2026—if you haven't submitted yet, the portal likely closes at the end of the business day or midnight UAE time!
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