Join the Team: General Assistant Opportunities at Modon Velodrome
Modon is seeking energetic, customer-centric General Assistants to join the operational team at our world-class Velodrome facilities. This role is designed for individuals who thrive in dynamic environments and are passionate about leisure, sports, and community engagement. As a General Assistant, you will be at the heart of our daily operations, ensuring that every visitor enjoys a safe, seamless, and world-class experience.
Role Purpose: The Heart of the Velodrome
The General Assistant is essential to the smooth functioning of the Velodrome. You will be responsible for maintaining operational readiness, ensuring facility cleanliness, and delivering a welcoming atmosphere. Whether you are supporting a high-profile sporting event or assisting a first-time visitor, your work directly impacts our reputation for excellence. No two days are the same, offering a hands-on career path in a professional and inclusive setting.
Key Responsibilities
1. Safety, Health & Compliance
Safety is our non-negotiable priority. You will play a proactive role in maintaining a secure environment by:
- Ensuring the safety of all staff, visitors, and contractors.
- Conducting statutory operational checks (daily, weekly, and monthly).
- Adhering strictly to Normal Operating Procedures (NOPs) and Emergency Operating Procedures (EOPs).
- Assisting in incident management and escalating critical issues to the Duty Manager.
2. Elite Customer Service
You are the face of Modon. Your goal is to provide a professional and inclusive welcome to all guests by:
- Acting as the primary point of contact for inquiries and documentation.
- Resolving customer concerns with empathy and efficiency.
- Supporting reception duties and staying informed about upcoming events and programs.
3. Operational & Facility Support
To keep our facilities running at peak performance, you will:
- Manage the setup and dismantling of equipment for sessions and events.
- Oversee the issuance and maintenance of fleet bikes and rental gear.
- Maintain cleanliness across indoor and outdoor areas.
- Monitor locker usage and assist with the inspection of technical equipment.
4. Growth & Teamwork
As part of a collaborative team, you will contribute to the facility’s success by:
- Identifying opportunities to upsell products and services to meet customer needs.
- Supporting promotional activities and community outreach.
- Assisting People of Determination to ensure our facility remains accessible to all.
Who We Are Looking For
We value candidates who are proactive, culturally aware, and possess a strong work ethic.
Preferred Qualifications & Skills:
- Communication: Fluency in English (additional languages are a plus).
- Certifications: First Aid at Work and Defibrillator training are highly preferred.
- Experience: Proven background in a busy, customer-facing environment, ideally within the leisure or events sector.
- Mindset: A flexible approach to working hours, including evenings, weekends, and event-day shifts.
How to Apply
If you are ready to kickstart your career in sports operations and contribute to a vibrant community hub, we want to hear from you.
Application Process:
Interested candidates should apply directly through the official LinkedIn application link provided in the original posting. Join Modon today and help us deliver exceptional experiences at the Velodrome!
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