Emirates Careers 2025: Customer Sales & Service Agent Job Opening in Mumbai
Emirates Airlines, a world-renowned and rapidly expanding global airline, is seeking applications for the role of Customer Sales & Service Agent at its Mumbai Contact Centre. This is an exceptional opportunity for service-oriented individuals to build a strong career foundation within the prestigious aviation industry.
🎯 Job Purpose
The primary goal of the Customer Sales & Service Agent is to deliver the highest level of service to Emirates customers. The role is centered on customer assistance, managing travel itineraries, issuing tickets, and actively promoting Emirates’ diverse portfolio of products and services. Agents will be expected to achieve both individual and organizational commercial objectives while ensuring excellent customer satisfaction at every touchpoint.
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📝 Key Job Responsibilities
The role encompasses a dynamic range of duties designed to ensure a seamless booking and travel experience for all customers:
- Customer Service Excellence: Providing accurate and professional information on Emirates fares, services, and travel requirements.
- Ticketing Support: Efficiently issuing tickets in strict compliance with all airline rules and regulations.
- Travel Guidance: Informing customers about essential travel requirements, including passport, visa, and health regulations, as well as providing check-in details and travel updates.
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Sales Promotion: Proactively promoting Emirates’ offerings, such as:
- Skywards membership
- Dubai stopovers
- Hotel bookings
- Fare upgrades
- Revenue Enhancement: Maximizing sales opportunities by identifying customer needs and offering value-added services.
- Team Contribution: Collaborating with colleagues to maintain high service quality levels and help achieve overall station and network targets.
- Professional Growth: Staying current with Emirates Group news and industry trends to uphold professional service standards.
📍 Job Location
Emirates Contact Centre in Malad, Mumbai, India.
🌟 Qualifications & Skills Required
Candidates must meet the following requirements to be successful in this role:
|
Category |
Requirement Details |
|---|---|
|
Education |
Minimum 12th Grade (HSC) or Graduate equivalent. A Diploma/Degree in Travel and Tourism is a plus. |
|
Experience |
Minimum 1–2 years in a contact centre, reservations office, or the airline/travel industry. Prior experience in web chat or social media support is preferable. |
|
Technical Skills |
Standard fares and ticketing knowledge. Proficiency in PC-based tools (Microsoft Word, Excel, and Email). |
|
Soft Skills |
Strong interpersonal and telephone communication skills. Ability to efficiently manage customer queries in a busy sales environment. Capability to work flexible shift patterns. |
💰 Salary & Benefits
Emirates offers a competitive salary package and the chance to work in a dynamic, multicultural environment. Employees benefit from excellent professional development and growth prospects within the airline’s extensive global network.
Application Deadline
Candidates must ensure they submit their applications before the deadline to be considered.
✅ Why Join Emirates?
Joining Emirates means becoming part of a globally admired brand synonymous with excellence, innovation, and customer satisfaction. This role provides ambitious professionals in Mumbai with the ideal platform to learn, grow, and establish a rewarding career within the world-class aviation sector.
Do you have any specific questions about the job responsibilities, required skills, or the application process?
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