Elevate Your Aviation Career: Customer Service Agent Opportunity at DC Aviation Al Futtaim
The UAE’s business aviation sector continues to set global benchmarks for luxury and efficiency. At the heart of this prestige is DC Aviation Al Futtaim (DCAF), which has officially announced an opening for a Customer Service Agent at its state-of-the-art facility in Dubai. Announced on December 19, 2025, this role represents a premier opportunity for aviation professionals to join a joint venture that defines VVIP hospitality.
About DC Aviation Al Futtaim
Established in 2013, DCAF holds the distinction of being the first integrated hangar and VIP lounge facility at Al Maktoum International Airport (DWC). Since securing its Air Operator Certificate in 2015, the company has pursued a singular mission: to be the leading business aviation provider in the region. Their services span the full spectrum of the industry, including aircraft management, maintenance, charter operations, and world-class Fixed Base Operator (FBO) services.
The Role: Defining the VVIP Experience
The Customer Service Agent is the "face" of the FBO. This is not a standard hospitality role; it is a high-stakes position requiring the seamless orchestration of luxury service and technical aviation logistics. You will be responsible for ensuring that every passenger, crew member, and guest experiences the height of comfort and safety from the moment they arrive at the facility.
Key Responsibilities Include:
- Operational Coordination: Managing landing and take-off permits, slot requests, and navigating schedule changes with precision.
- Guest Logistics: Facilitating smooth transitions between landside and airside, including escorting VVIP clients to and from aircraft.
- Administrative Excellence: Utilizing the FBO One system for file processing, managing invoicing, and preparing detailed shift and movement reports.
- Third-Party Liaison: Coordinating essential services such as gourmet catering, fueling, luxury transportation, and hotel accommodations, while working closely with customs and immigration authorities.
Candidate Profile: Who Should Apply?
DCAF is seeking methodical, detail-oriented professionals who thrive in fast-paced, high-pressure environments. Because this role involves direct interaction with high-net-worth individuals and flight crews, a professional demeanor is non-negotiable.
Minimum Requirements:
- A High School Certificate.
- A valid and unrestricted UAE driving license (Mandatory).
- At least one year of experience in an FBO or a specialized aviation customer service role.
- Proven experience in VVIP hospitality and aviation operations.
Preference will be given to candidates with FBO One software proficiency and Arabic language skills.
Why Join DC Aviation Al Futtaim?
Joining DCAF under the Al Futtaim Private Company LLC umbrella offers more than just a job; it offers a long-term career path with one of the most respected conglomerates in the Middle East. Employees benefit from:
- Stability: Long-term growth within a thriving economic sector.
- Environment: Working in a cutting-edge facility designed for elite aviation.
- Professional Development: Exposure to international aviation standards and high-level operational training.
How to Apply
If you are a Dubai resident (or willing to relocate) and possess the passion for elite service delivery, you are encouraged to apply through the official Al Futtaim careers portal.
This is your chance to set the standard in business aviation excellence. Don't miss the opportunity to elevate your career with a leader in the skies.
Conclusion
The Customer Service Agent role at DC Aviation Al Futtaim offers an exceptional opportunity to work in premium business aviation, delivering elite-level service to VVIP clients. With strong career growth potential, exposure to international aviation operations, and a professional working environment, this role is ideal for candidates passionate about aviation and luxury customer service. Apply today to become part of a company that sets the standard in business aviation excellence.
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